FAQs
A few months ago I saw a design that I liked on Instagram but I cannot find it on your website. Do you have any left?
Unfortunately not. We craft our products from reclaimed fabrics which not only means they are kind to the environment but also means they are exclusive and cannot be mass produced as they are a limited line. Sometimes we can only squeeze one piece out of a reclaimed fabric whereas other times we can create a larger collection comprising of multiple pieces. Once the reclaimed fabric is gone we cannot replicate the design so its best you snatch the design that you fancy when you see it.
I can't find the exact colours I am after. Do you offer a custom service?
Yes, we do offer a custom service! We do all of the ground work and find fabrics for your to select from that incorporate your exact colours. Please note we require a minimum of six (6) weeks notice to process a custom order and that additional costs may apply. If you have any custom enquiries, please head to our custom orders tab on this website, complete the form and we will be in contact to discuss further. Alternatively, you can email us at JumbleCulture@hotmail.com with a brief description of what you are after.
My Jumble Culture by Tilly Fluf purchase looks a little different to the image on your website, what do I do?
Jumble Culture by Tilly Fluf products are hand crafted, therefore the print and pattern alignment of the fabrics will vary from piece to piece. If you are unsatisfied with your purchase please contact us as JumbleCulture@hotmail.com
How do I care for my Jumble Culture by Tilly Fluf accessory?
Bow Ties
Follow these handy tips to keep your bow tie in mint condition:
1. Never wash your bow tie in the washing machine! To get rid of a stain simply wipe the stained area with a clean cloth or handkerchief without rubbing the stain in any further. Then remove the stain by daubing it with a clean damp cloth or handkerchief and allow it to air dry before popping it away. Alternatively, take it to your trusted dry cleaner.
2. Never place anything heavy on top of your bow tie. Best to keep it stored safely in its Jumble Culture by Tilly Fluf bow tie box. Alternatively keep it in its own compartment within your wardrobe or on top of your socks and jocks so it is not squashed and does not loose its shape.
Scrunchies
To remove hair product build up place your scrunchie in the sink with cool water and a few drops of shampoo or soap. Gently rinse and towel and air dry.
Do you offer express shipping?
Yes, we do! It's $10.00 for express shipping with Australia Post.
I purchased a Jumble Culture by Tilly Fluf product as a gift but my boyfriend would like a different colour, what do I do?
We do not offer exchanges or refunds if you change your mind however, it is important to us that every Jumble Culture by Tilly Fluf customer is happy with our products so please get in contact with us at JumbleCulture@hotmail.com to discuss.
Your bow ties fit neck sizes from 12 inches to 20 inches. Do you make bow ties for children with a neck size smaller than 12 inches?
Yes, we can certainly make custom bow ties for children with a neck size smaller than 12 inches. If you would like to proceed with a custom order please head to our custom orders tab, complete the form and we will be in contact to discuss further.